Support and Services Overview
Ingres offers our customers a comprehensive range of customer support and service offerings in local geographies and languages. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services including:
- Enterprise Support Services, our annual subscription 24/7 global support services; and
- Premium Support Services, our annual subscription proactive performance management and optimization services and dedicated, onsite enterprise support.
In addition, we offer project-oriented consulting, training and other services using our employees and third-party consultants, which our customers purchase on an as-needed basis.
Ingres Service Network
We deliver our support and service offerings through our online service delivery platform, the Ingres Service Network. Unlike traditional support and service offerings, the Ingres Service Network is a collaborative forum open to all members of our community, including our customers and ISVs. This network delivers personalized and proactive service and support using advanced knowledge management, personalization, and collaborative technologies.
Consulting, Training and Other Services
We offer project-oriented consulting, training and other services for open source IT deployments ranging from assessment and implementation planning to solution creation and new application development. By providing consulting and support services, together with our enterprise technologies, we facilitate the adoption and use of our enterprise technologies and encourage use of additional Ingres offerings that may be valuable to a customer. Our consulting services are sold on a project basis.
