Enterprise Support
Ingres Enterprise Support is committed to helping you realize the full potential of your Ingres solutions. Our goal is to provide you with the support services required to:
- Maximize the availability of your systems
- Minimize disruption caused from change management
- Optimize performance
- Ensure stability and security
- Fix problems fast and effectively
Features
Whether you are a large multi-national corporation, a small company, or a single developer, you can continuously depend on Ingres Enterprise Support to provide a personal-level of service, including:
- 24x7x365 technical assistance (based on severity)
- Direct access to Ingres Product Service Engineers
- Global support from our offices in the United States, United Kingdom, France, Germany, Australia, and Brazil.
- Enterprise-class online support interface (Ingres Service Desk)
- True multi-channel support (web, phone, collaboration) designed to give you the power to choose the right service channel to meet your needs
- Ingres Collaborative Support (featuring WebEx Support Center)
- Ingres Diagnostics - suite of tools used to collect important system, product, and problem information to facilitate rapid problem diagnosis and resolution.
- Access to Ingres service packs, product updates and major upgrades.
Ingres is committed to constantly increasing the customer experience and enhancing the value our customers get from Ingres Enterprise Support.
At Ingres we don't just talk about delivering Enterprise Support, we do it every day. Thousands of companies trust Ingres Support Services to service their mission-critical Ingres systems.
