Ingres Service Network
Welcome to the Ingres Service Network, our next generation product service platform.
Overview
The Ingres Service Network is a new paradigm in software service designed to enable "Enterprise 2.0" IT service management. The Ingres Service Network delivers personalized and proactive service and support using knowledge management and collaborative technologies that create meaningful connections between participants in the network.
The Ingres Service Network is designed to flip the common approach for servicing your IT applications on its head. Managing software in today's complex, multi-vendor environments can be very expensive. In addition, you have to learn how to manage each service provider with its own silos of people, process and information. The Ingres Service Network brings together the people, information and processes necessary to service and support software solutions bringing lower cost of ownership and improved returns. The Ingres Service Network is designed to be solution-focused as opposed to typical product-vendor focused services. It is also designed to leverage community participation where appropriate without sacrificing your privacy.
Benefits
- Personalization - Service organized around you, the systems you manage, and how you utilize technology services.
- Instant - Aggregates and connects people, systems and their interactions to deliver faster problem resolution, simplicity in service management, and improved cost efficiencies.
- Collaborative and Inclusive - Collaborate securely with your colleagues and community participants.
- Intelligent - Technologies for collaboration and knowledge management help make ISN "self-learning", so that next time someone else in your IT team or in a different department or job function runs into the same problem, they'll be offered the very same solution that you have encountered and solved.
Features
- Libraries - Aggregated repositories of Ingres, partner, and even customer created libraries can be searched and accessed through the Ingres Service Network. ISN includes a semantically rich knowledge repository designed to deliver knowledge that people, communities, and computers can use collaboratively in their personalized management of IT systems.
- Collaborative Workspaces - A place for requesting service and collaborating with dedicated Ingres service and support personnel as well as fellow participants in the community. The Ingres Service Network facilitates instantaneous, multi-channel support, and integrates your service interactions into the knowledge repositories.
- Community Management - The network facilitates community participation in the collaborative process. Users participate in "work groups" that represent the virtual teams they participate in to do IT service and software management.
All of these features combine to build your own personal Service Network with information from:
- Your own IT management - As represented by the history of your workgroup's issues in the Ingres Service Network and in Ingres' Service Desk.
- Ingres contributions - Including the Ingres Knowledge Base, the Ingres Documentation Library, Ingres Source Code and more.
- Partner Contributions - Using Ingres partners" knowledge base content, documentation, forums, FAQs and other valuable sources of knowledge to provide a seamless vendor experience.
- Highly relevant "external" content - Including content from forums and popular usenet groups.
