Premium Services
Ingres Premium Service is subscription service based on your specific use of the Ingres family of products. Designed by our experienced consultants to meet your particular requirements, Ingres Premium Service provides you with the operational, management and support services you need to deploy and consistently maintain an optimized, resilient and reliable production environment.
Tailored to your needs
Working with you, our experienced consultants select from our broad portfolio of proactive and support services to design a customized package that reflects your specific needs and maximizes the benefits you gain from Ingres technology. Once your Ingres Premium Service is agreed you pay by subscription, so you know exactly how much it will cost you and there are no unpleasant surprises.
Common elements
However there are some common elements to Ingres Premium Services. Typically three consultants will be assigned to your organisation. Initially they will conduct a detailed audit and system review, thoroughly familiarizing themselves with your systems, procedures, staff, applications and business goals. As the contract progresses your assigned consultants provide a personalised service, communicating with you regularly by phone or in meetings, providing periodic reports and ensuring knowledge is constantly being transferred to your staff. In addition, they provide the interface to other Ingres groups, such as the development and support teams, and are available to liaise with third parties, to ensure there are no interoperability problems.
Proactive elements
The proactive elements within Ingres Premium Services are designed to maximise the productivity and reliability of your Ingres-based systems, databases and applications, as well as preventing problems occurring. These typically include:
- Performance assessment and tuning recommendations
- Ingres migration and upgrade consulting
- Identification of beneficial new features in Ingres products and recommendations on their implementation
- Advice and guidance on the implementation of Ingres in new hardware environments
- Notification of relevant platform release information
- Remote Database Administration if you are not able, or do not wish to have, a full-time in-house database administrator
- Proactive shipment of new releases and patches as needed.
Support elements
Unfortunately, despite best efforts to mitigate against them, problems may occur. The support elements of Ingres Premium Services are designed to ensure problems are resolved as quickly as possible, with minimum disruption to your business. They include:
- Technical Support up to 24 x 7
- Dial-up support
- Emergency on-site support
- Providing resources via dial-up access to cover for staff holidays or other absences
- Hardware to represent your environment at an Ingres Corp office location
- Preparation of issue test cases and assistance with the demonstration of problems
- Data recovery assistance for circumstances when data loss or corruption is beyond the scope of Level 1 and 2 support.
Backed by expertise
All these elements are backed by the in-depth Ingres product expertise of our consultants. They also have a broad range of IT skills, such as:
- Ingres Server Specialists
- OpenROAD and Front End Specialists
- Operating System Specialists
- Senior DBAs/Data Recovery Specialists
- Business Analysts/Designers/Project Managers and Senior Programmers.
In addition, your assigned consultants maintain close relationships with Ingres Level 2 Support, Engineering and Development, to draw on their expertise and to provide you with the best advice, guidance and support.
As a result, you can rely on our Premium Services Consultants to maximise the productivity and reliability of your Ingres based systems, databases and applications and ensure you provide the highest level of service to your business customers.
