Ingres Support Contacts
Enterprise Support:
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North America USA & Canada
+1 (650) 587-5556
+1 (877) 346-4737 [Toll Free] or
+1 (877) 3INGRES [Toll Free]
Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT -5 hours
Daylight Saving Time: +1
Current time zone offset: UTC/GMT -4
Time zone abbreviation: EDT (Eastern Daylight Time)
» DST started on Sunday, March 9, 2008 at 2:00 AM local standard time
» DST ends on Sunday, November 2, 2008 at 2:00 AM local daylight time |
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Latin America
+55 (11) 5095 3416
Hours:
9:00 AM to 6:00 PM
Standard Time: UTC/GMT - 3 hours
Daylight Saving Time: None
» DST ended on Midnight between Saturday, February 16, 2008 and Sunday, February 17, 2008 local daylight time
» DST starts on Midnight between Saturday, November 1, 2008 and Sunday, November 2, 2008 local standard time |
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EMEA (Europe, Middle East, and Africa)
+44 (0) 1753-559538
0800 587 3071 [United Kingdom Toll Free]
80 88 77 27 [Denmark Toll Free]
0800 91 72 12 [France Toll Free]
0800 1862 072 [Germany Toll Free]
1800 882 387 [Ireland Toll Free]
800 97 91 84 [Italy Toll Free]
0800 022 5076 [Netherlands Toll Free]
900 954 413 [Spain Toll Free]
Hours:
7:00 AM to 6:00 PM (7:00 - 18:00)
Standard Time: No UTC/GMT offset
Daylight Saving Time: None
Time zone abbreviation: GMT (Greenwich Mean Time)
» DST ended on Sunday, March 30, 2008 at 1:00 AM local standard time
» DST starts on Sunday, October 26, 2008 at 2:00 AM local daylight time |
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APAC (Asia Pacific Region)
+1 (650) 587 5557
1 800 614 435 [Australia Toll Free]
000 800 6101 058 [India Toll Free*]
+800 00 464 737 [China Toll Free*]
+800 00 464 737 [Hong Kong Toll Free*]
+800 00 464 737 [Japan Toll Free*]
+800 00 464 737 [Malaysia Toll Free*]
+800 00 464 737 [Philippines Toll Free*]
+800 00 464 737 [New Zealand Toll Free*]
+800 00 464 737 [Singapore Toll Free*]
* Requires International Access
Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT +10 hours
Daylight saving time: +1 hour
Time zone abbreviation: EDT (Eastern Daylight Time)
» DST ended on Sunday, April 6, 2008 at 3:00 AM local daylight time
» DST starts Sunday, October 5, 2008 at 2:00 AM local standard time |
Premium Support:
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North America USA & Canada
+1 (408) 624-9259
+1 (800) 247-9909 Toll Free
Hours:
8:00 AM to 8:00 PM
Standard Time: UTC/GMT -5 hours
Daylight Saving Time: +1
Current time zone offset: UTC/GMT -4
Time zone abbreviation: EDT (Eastern Daylight Time)
» DST started on Sunday, March 9, 2008 at 2:00 AM local standard time
» DST ends on Sunday, November 2, 2008 at 2:00 AM local daylight time |
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EMEA (Europe, Middle East, and Africa)
+44 (0) 1753 559539
0800 917 9602 UK Toll Free
Hours:
9:00 AM to 5:30 PM (9:00 - 17:30)
Standard Time: No UTC/GMT offset
Daylight Saving Time: None
Time zone abbreviation: GMT (Greenwich Mean Time)
» DST ended on Sunday, March 30, 2008 at 1:00 AM local standard
» DST starts on Sunday, October 26, 2008 at 2:00 AM local daylight time |
After-Hours Contact Information:
If you are experiencing a Severity 1: "System Down" or "Product Inoperative" condition. Your production use is stopped or so severely impacted that you cannot reasonably continue work. If after normal business support hours and have purchased a 24x7 enterprise support or premium support program, please call:
Enterprise Support:
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North America USA & Canada
+1 (650) 587-5556
(877) 346-4737 [Toll Free]
Europe, Middle East, and Africa (EMEA)
+1 (650) 587-5556
+44 (0) 1753-559538
APAC (Asia Pacific Region)
+1 (650) 587-5557
1 800 614 435 [Australia Toll Free]
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Premium Support:
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North America USA & Canada
(800) 247-9909
Europe, Middle East, and Africa (EMEA)
0800 917 9602 UK Toll Free
International
+1 (408) 624-9259
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