Ingres Enterprise Upgrade Support
As part of our standard Enterprise Support service offering, Ingres offers expert capabilities to assist you with your upgrade, including:
- Advanced Planning: Customers are encouraged to register their planned upgrade with Ingres. Simply contact Ingres Support and let them know that you are planning to upgrade, and the Ingres Support Engineer will track your critical milestones and provide valuable upgrade information.
- Patch Assessment: Proactive planning for critical patch sets to ensure overall system stability.
- Knowledge Transfer: Ingres Support Engineers will provide key information to help you plan and execute your Ingres upgrade.
- Upgrade Tools and Resources: Pointers to valuable information resources, such as the Ingres Migration Guide, and assistance with Ingres upgrade tools, including upgradedb.
- Focused assistance for upgrade-related issues: Ingres will help you address and resolve any technical issues experienced during your upgrade testing cycles.
- Standby Assistance: With advance notification, Ingres will put you on our proactive watch list to be prepared to provide urgent assistance during critical upgrade events.
Please contact Ingres Support for more information.
